IT Executive & Network Engineer → Cloud & DevOps
James Kyle De Leon
↗ LinkedIn📍 Open to remote roles worldwide
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>_personal stats
Operations discipline, network depth, cloud trajectory.
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Years Experience
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Roles Held
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Certifications
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Skills
>_Skills
Competency matrix.
Cisco IOSLAN/WANOSPFEIGRPBGPVLANDHCPDNSNATIP Subnetting
>_Credentials
Certifications on record.
CompTIA Security+
CompTIA
Microsoft Certified: Azure Administrator Associate (AZ-104)
Microsoft
Cisco Certified Network Associate (CCNA)
Cisco
Microsoft Certified: Azure Fundamentals
Microsoft
AWS Certified Cloud Practitioner
Amazon Web Services
Fortinet NSE1: Network Security Associate
Fortinet
Fortinet NSE2: Network Security Associate
Fortinet
>_academicLog
Academic background.
2014 - 2016
Bachelor of Science in Electronics Engineering
National University Manila
2011 - 2014
Bachelor of Science in Electronics and Communication Engineering Technology
Rizal Technological University
>_professionalHistory
Professional History
A chronological record of roles, responsibilities, and key achievements.
05Aug 2025 — Present
Snoonu
Doha, Qatar
- Position
Aug 2025 — Present
- ●Managed full incident lifecycle in Jira, maintaining strict SLA compliance and ensuring accurate ticket documentation and timely escalation.
- ●Managed enterprise device fleet using Hexnode MDM, overseeing enrollment, configuration, and ongoing compliance monitoring for Windows and macOS devices.
- ●Configured IPsec VPN tunnels, network switches, and wireless access points, ensuring secure and reliable connectivity for all organizational sites.
- ●Managed CCTV surveillance systems organization-wide, coordinating installation and maintenance to ensure continuous security coverage.
- ●Coordinated with third-party vendors to define and fulfill hardware and software requirements for IT projects, ensuring timely procurement and delivery.
- ●Led departmental ITSM Gap Analysis, assessing current service management maturity and identifying key process improvements to align with industry best practices.
- ●Monitored system performance, and IT asset inventory through centralized dashboards.
- ●Provided 24/7 on-call support for incidents for minimal to no business disruption during after-hours emergencies
- ●Concurrently managed multiple IT projects alongside daily operational support responsibilities, maintaining delivery quality and timelines across all workstreams.
- ●Migrated ZKTeco BioTime biometric attendance system to Google Cloud Platform, improving availability for all users and eliminating on-premises infrastructure dependency.
- ●Administered identity and access management for enterprise applications, conducting monthly access reviews to enforce least-privilege principles and reduce insider risk.
042019 — 2025
New Oriental Club88
Parañaque, Philippines
- Position
2024 — 2025
- ●Supervised and mentored a 11-engineer network operations and IT support team.
- ●Resolved critical WAN and LAN incidents through root cause problem solving, consistently restoring service with minimal impact to client business operations.
- ●Served as primary on-call escalation supervisor for major incidents, coordinating cross-functional internal teams and external vendors to achieve rapid, organized resolution.
- ●Deployed and tuned a comprehensive monitoring stack (Zabbix, MRTG, Cacti, Fastnetmon), significantly improving network issue detection speed.
- ●Established formal asset tracking and inventory management procedures, optimizing hardware lifecycle visibility and reducing procurement inefficiencies.
- ●Managed and supported network infrastructure for 50 enterprise clients, ensuring consistent service quality and high availability across all environments.
- ●Maintained SOPs and network operations best practices within the NOC team, ensuring consistent, high-quality technical execution across all support tiers.
- ●Managed BGP-based multi-ISP WAN redundancy with 3+ upstream providers, achieving near-100% ISP failover availability and eliminating single-provider dependency for critical client connectivity.
- ●Launched managed Wi-Fi as a new billable service offering for enterprise clients, expanding the company's IT service portfolio and creating an additional recurring revenue stream.
- Position
2021 — 2024
- ●Drove root cause analysis for high-severity network incidents, developing and implementing remediation plans with follow-up actions to prevent recurrence.
- ●Led cross-functional incident response efforts, coordinating with internal teams and external vendors to resolve complex network issues efficiently and effectively.
- ●Implemented proactive monitoring and alerting strategies, significantly reducing mean time to detection (MTTD) for network anomalies and improving overall service reliability.
- ●Proactively identified and mitigated emerging network risks before escalation, preventing minor configuration and performance issues from evolving into major service outages.
- ●Managed escalation workflows with telecommunications providers and hardware vendors.
- ●Owned full lifecycle of company network infrastructure - implementation, updates, maintenance, monitoring, and operational support.
- ●Managed and provided technical direction to Level 1 NOC engineers, overseeing workload distribution, escalation handling, and performance quality.
- ●Maintained 24/7 availability as primary escalation contact for infrastructure issues, supporting network stability and service continuity around the clock.
- ●Administered Linux servers (Ubuntu) managing installations, system services, configuration management, and performance tuning
- ●Co-authored the Standard Operating Procedures manual, establishing a formal knowledge base that guided team consistency and accelerated new engineer onboarding.
- Position
2019 — 2021
- ●Monitored network stability and performance across all environments using Cacti, MRTG, Zabbix, and PingPlotter, maintaining real-time visibility into infrastructure health.
- ●Maintained detailed incident and resolution documentation in the ticketing system, building a structured knowledge base that supported faster resolution of recurring issues
- ●Performed L1-L2 troubleshooting including line testing, and device configuration review to diagnose and resolve connectivity and performance issues
- ●Deployed and configured network devices for new office buildouts, ensuring full Day 1 connectivity and seamless integration with existing infrastructure
- ●Executed scheduled network configuration changes during approved maintenance windows, following change management procedures to minimize service risk
- ●Generated daily, weekly, and monthly network status reports, providing management with actionable insight into operational health and incident trends
03Jul 2018 — Sep 2019
Concentrix
Quezon City, Philippines
- Position
Jul 2018 — Sep 2019
- ●Managed high-volume daily calls while maintaining top customer satisfaction rates and consistent SLA compliance.
- ●Diagnosed system problems and implemented resolutions; achieved first call resolution for the majority of contacts.
02Nov 2017 — May 2018
Servflex Inc.
Makati, Philippines
- Position
Nov 2017 — May 2018
- ●Maintained IP database and fulfilled client work orders using standardized templates.
01Jan 2017 — Nov 2017
Faire Technologies Inc.
San Juan City, Philippines
- Position
Jan 2017 — Nov 2017
- ●Designed CCTV and access control systems; developed BOMs and estimated project costs based on client requirements.
>_selected work
Projects
A few projects that highlight how I approach problems end-to-end.
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